Privacy Policy

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If you make a purchase through our Services, we may collect information necessary to process your payment, such as your name, billing address, phone number, email address, and payment details. Cloud Nine Creators does not store full credit or debit card numbers. Payments are processed through third-party payment processors such as GoDaddy and Zelle, and your payment information is handled in accordance with their privacy policies and security practices.

When you use our Services, we may automatically collect certain information about your device and usage, including:

• IP address
   
• Browser type and version
   
• Device type and operating system
   
• Pages visited, time spent on pages, and referring URLs
   
• Date and time of access
   

We may use cookies or similar technologies to collect this information to improve our Services, analyze trends, and enhance user experience. You can control cookie preferences through your browser settings.

We may use the information we collect for purposes including, but not limited to:

• Providing, operating, and improving our Services
   
• Communicating with you about inquiries, bookings, services, or updates
   
• Processing payments and fulfilling service requests
   
• Scheduling and managing events or installations
   
• Responding to customer support requests
   
• Sending marketing or promotional communications (you may opt out at any time)
   
• Complying with legal obligations and enforcing our policies
   

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf (such as payment processing or email communications)
   
• Legal Requirements: If required to comply with applicable laws, regulations, legal processes, or governmental requests
   
• Business Protection: To protect the rights, property, or safety of Cloud Nine Creators, our clients, or others
   

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law.

You may have the right to:-

• Access, update, or correct your personal information
   
• Request deletion of your personal information, subject to legal obligations
   
• Opt out of marketing communications at any time
   

To exercise these rights, please contact us using the information below.

We take reasonable administrative, technical, and physical measures to protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet is completely secure.

Our Services are not directed to children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our Services after changes are posted constitutes acceptance of the updated Privacy Notice.

If you have any questions or concerns about this Privacy Notice or our privacy practices, please contact us at events@cloudninecreators.com.